Frequently Asked Questions
Have Any Questions?
FAQ's
Will my information remain private?
Yes. At Alexanswers.com we highly uphold and maintain our clients’ privacy. During the course of the time that you will be involved with our service, you will be required to provide your telephone number, email address, as well as your name. Your information will not be shared with any third party at any time.
Will other people have access to my paper?
No they will not. Once a piece of writing has been delivered to you and you have accepted it, we delete it from our system entirely. It becomes your property. Many other writing services re-sell or maintain their writing in databases, and the risk is great that they may show up elsewhere.
How will you guarantee the privacy of my payment information?
Your payment information is not shared with any other parties that are not involved in the transaction. You are advised to take note of the fact that only the customer support team will contact you with regards to your payment. As such, do not share your information with any other number that is not listed on our website. Additionally, avoid sharing your credit card information in order to prevent identity theft. More specifically, you should note that all payment transactions are carried out ONLINE. Any individual who attempts to derive this information via phone might be a fraudster. After your payment has been made, Alexanswers.com administrators will send you a confirmation message to your Personal Order Page.
How are payments transacted?
Currently, payment transactions with Alexanswers.com are facilitated by PayPal, Zelle and Cash, which guarantee safe and fast money transfer. The two companies have had a positive reputation regarding their dependence, and this enables you to trust that they would deliver your payment as anticipated. Furthermore, both online payment methods are legally registered, and they have completed numerous money transfer operations for a large number of prominent companies through the years. Once you complete the order form, you will be requested to choose one of the two payment options; PayPal, Zelle or Cash. Upon making your choice, you will be redirected to the company webpage from where you can find tips to guide you through the payment process for our services. We will start working on your order immediately after we receive your payment.
How do You Price the papers?
The price differs based on the type of paper that you need and the deadline provided. However, since we guarantee you high quality products, you may take note of the fact that our prices are a bit higher than the average established in the industry. Alexanswers.com, all papers are given personal attention, and we guarantee that your order will be directly handled by our professional writers. It is important to avoid falling into a trap of ordering from a service where the writing fees are lower than $10/page on the average, as the quality and the low pricing correspond. The maximum of what a writer can get from $10 is $7 dollar which implies that there is a high probability of your paper being written by an amateur student, or it could be resold to essay banks to cover the deficit created by the low pricing. With Alexanswers.com, we assure you of high quality products and also, we will not resell your paper. Once you purchase your order, it is your property and as such, we cannot lay claim to it.
What are the qualifications of your writers?
We have a thorough screening and selection process for our writers, which have left us with a strong team of proficient and competent writers, committed towards completing the client’s assignment on time, while providing the highest quality of work. During the screening and assessment test, we check for specific aspects that a prospective writer ought to present as listed below:
- They must present their degrees, which are then verified
- They must present samples of their own writing
- They must be currently available and willing to complete assignments as they appear
- They must produce an original piece of writing based upon a topic we supply.
Once we are satisfied that they meet our expectations, they will be placed on our list of available writers. When an order is received that matches their academic and writing backgrounds, they will be assigned to that order.
Can I select my own writer?
This service is only available to returning customers, who will have the chance of requesting the writer who previously worked on their orders to complete another order for them. In this particular case, when placing an order, you need to click on the ‘I need a specific writer’ option and select the writer from the drop-down list. Make sure that you follow the process mentioned above. Failure to do so gives no guarantee that the preferred writer is assigned to work on your order.
What is the origin of your writers?
Alexanswers.com is an international company and as such, we have employed a diverse group of writers from English Native Speakers to non-native speakers who have an excellent command of the language. Our recruiting process is very strict and critical, thereby enabling us to select only the best ESL speakers, to complete the tasks provided. Although, you, as the customer, have the opportunity to select a writer that you would prefer from the given selection including:
- An ENL writer (from the United States, Canada, Unite Kingdom, Australia)
- The best writer available
- An advanced writer who will provide high quality results.
Will I be able to communicate with my writer directly?
Of course, you can. One of the important aspects of our company is its transparency. When a writer is assigned, they will be able to contact your through your personal account page. Likewise, you will be able to contact your writer through the same method. This communication helps to ensure that the finished product is exactly what you want. We encourage direct contact throughout the production process. With graduate level research projects and works (e.g., theses and dissertations), there is usually a need for more direct contact between the writer and the Customer. In these instances, we find it more efficient to set up direct communication because of the complexity of the task. An email notification is sent to you about every new messages sent by the writer to you. It is, however, your responsibility to check your personal page directly and as often as you can incase the writer has any questions pertaining your order.
How can you guarantee that my assignment is not plagiarized?
Our writers are legally bound by contract to produce only original research and writing. In order to further guarantee this, we send all completed writing to our editing department for plagiarism scanning. Our software is quite sophisticated and will detect any plagiarism. When you receive your final copy, you can be assured that is original in every way. Additionally, your work will not go through any public database, and as such, you will be assured that no one else has access to it.
Do you have a database of papers that have been written before?
No, once a client purchases a paper, it is their property and as such, we have no legal right to keep it. All new papers are written originally to avoid plagiarism.
What format is used for your papers?
Based on the standards of all academic institutions, academic papers should adhere to the following format: 1-inch margins on all sides, 275 words per page, formatted with 12 point Times New Roman/Arial font, double-spaced. However, if you need a different format for your paper, please include these requirements in the ‘paper instructions’ box of the order page.
When will the writer complete my paper?
In the process of placing an order, you are expected to provide a deadline for when you need the paper. The time is calculated automatically from the moment we receive the payment in the system. Customers are encouraged to select a timeline that will enable the writer to carry out extensive research. This will function to improve the quality of work produced. Additionally, make sure that you provide the writer with all the necessary information and material that they would need to compete their assignment. Failure to do so would lead to postponement of when your assignment will actually be completed.
What Is Progressive Delivery Service And How Does It Work?
Alexanswers.com offers progressive delivery service, which is usually valuable for extended orders including Theses, Capstone projects, and Dissertations. The writer delivers the assignment in parts in order to enable the customer to have a clear analysis and determine if the assignment is being carried out as they had anticipated. In the end, the paper is written to perfection, according to the expectations of the customer. Progressive delivery is charged an additional 10%, and you would need to contact our support for directions on how to progress. Other features associated with this arrangement include:
- Progressive payments
- Plan your academic work on schedule
- Receive your assignment in parts
How Do I Fill In The Order/Inquiry Form?
The order form is provided on your personal order page. Once there, you will need to specify your topic, page count (excluding the title and bibliography page), delivery date, course title, writing style and the number of sources required. You should also leave comments or instructions that indicate the assignment’s requirements. They are very important for our writers as they facilitate excellent execution of the project’s instructions. In case of any questions the ‘info’ sign after the field name provides all the answers through a pop-up window. You can also place a free inquiry if you have complicated instructions for the order and want to double check if we are able to complete it. We will send you the payment link only after an appropriate writer is found.
What if I forgot my password?
In order to log on to your personal page, you will need to provide a password that you signed up with. In case you forgot it, we will send a link to your email where you will be able to reset it.
How do I get my Paper?
Once your paper is completed, you will receive an email notifying you of its completion and a link connecting you to your personal order page. You could also take the initiative and visit your order page frequently to check on the progress. It is important to note that we DO NOT send files via email and the only way you can access and download your custom paper is by following the link to your Personal Order Page or clicking on ‘Manage your orders’ tab on the website
How do I download the final version?
Your paper comes in the form of a locked PDF file, and the only way that you can access it is after you approve of the work. You will then find the file under the ‘Files’ list of your Personal order page and it will have a special mark (!!MS Word version of the paper!!).
It is past the deadline and my Assignment has not been delivered. What should I do?
You should contact us immediately by sending a message to our support using live chat, or through your order page. Alternatively you could call us on the number provided on your website. . Our operator will evaluate your order and provide the required assistance. There are several reasons as to why your order may not have arrived as outlined below:
- You have entered the wrong email address
- A writer is waiting on your reply and cannot continue working on order without your assistance
- A plagiarism report is being conducted on your assignment.
What if I don’t like my paper?
You should contact us immediately and provide us with the details relative to your dis-satisfaction. We will be happy to revise and re-write until you are happy. Take note of the fact that revisions are absolutely free. However, if you need your paper rewritten, we will have to charge you differently. For further information, kindly visit our revision policy page.